System Center Service Manager
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| Developer(s) | Microsoft |
|---|---|
| Stable release | 2012 / March 2012 |
| Development status | Active |
| Operating system | Microsoft Windows |
| Platform | x64 |
| Type | Systems management |
| License | Trialware |
| Website | technet |
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
See also
- Microsoft Servers
- Microsoft System Center
- System Center Data Protection Manager
- System Center Operations Manager
- System Center Virtual Machine Manager
- Configuration management
- Windows Server Update Services
- SYDI
